Challenges of Managing Information Quality in Service Organizations
qIncorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of informationq--Provided by publisher.Summary: aIncorrect and misleading information associated with an enterprisea#39;s production and service jeopardize both customer ... This book provides insight and support for academic professionals as well as for practitioners concerned with the management of informationa--Provided by publisher. ISBN 1-59904-420- X (hardcover) -- ISBN 1-59904-421-8 (softcover) -- ISBN 1-59904-422-6 (ebook) 1.
| Title | : | Challenges of Managing Information Quality in Service Organizations |
| Author | : | Al-Hakim, Latif |
| Publisher | : | IGI Global - 2006-09-30 |
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