Improving On-the-job Training and Coaching

Improving On-the-job Training and Coaching

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This title presents a just-in-time approach that puts the methodology for helping employees learn in the hands of those who own the work. The tools, tips, and techniques in this book will help you quickly design and develop on-the-job programs that produce bottom-line business results.Ita#39;s a good way to let the trainee know where he or she stands, and it also indicates what additional coaching or even ... For telephone customer service training, for example, Level Three information can be captured by taped interactions.


Title:Improving On-the-job Training and Coaching
Author: Karen Lawson
Publisher:American Society for Training and Development - 1997
ISBN-13:

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