Outsourcing Management Information Systems

Outsourcing Management Information Systems

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qThis book balances the positive outcomes of outsourcing, which have made it a popular management strategy with the negative to provide a more inclusive decision; it explores risk factors that have not yet been widely associated with this strategy. It focuses on the conceptual qwhatq, qwhyq, and qwhereq aspects of outsourcing as well as the methodological qhowq aspectsq--Provided by publisher.With all of this information and data visualization tools at their fingertips, customer service personnel, or other business process ... In the case of Dell, one student of the author reported the following experience from working as a collection agent for Dell. ... They all had the same complaint, poor customer service call routing to Indian representatives who spoke from written scripts, using fake names andanbsp;...

Title:Outsourcing Management Information Systems
Author: Schniederjans, Ashlyn
Publisher:IGI Global - 2006-09-30

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