PR and Communication in Local Government and Public Services

PR and Communication in Local Government and Public Services

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A practical and accessible text on both internal and external communication for those working in local councils and in the provision of public services, this book offers a detailed analysis of the issues that are unique to this challenging and fast-moving environment. In the UK's current climate of budget cuts and policy changes, local government officials need to be aware of best practice in both broadcasting their services and responding to crises in their communities. Given changes in the media - from the rise of social communications such as Twitter and Facebook, through to web access for older consumers - how can local councils convey their key messages to best effect? And how can a council's qbrandq be built and protected? PR and Communication in Local Government and Public Services reinforces the importance of effective and meaningful communication to both local democracy and the planning and delivery of quality services.Stockport Council also states that its Customer Charter sets the standard for improving customer experience (Stockport Council, nd). ... The Customer Charter is our commitment to customers and residents and outlines the standards of service you can expect when ... to make regarding the Charter please contact Customer Services: followed by telephone, fax and minicom numbers and email address.

Title:PR and Communication in Local Government and Public Services
Author: John Brown, Pat Gaudin, Wendy Moran
Publisher:Kogan Page Publishers - 2013-07-03

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